CULTUTER/LEADERSHIP COURSES

Enroll in our expert training to boost business, leadership, supervision, and management skills for both employers and employees. Our skilled staff offers customized courses covering various areas such as general business, industry management, finance, marketing, supervision, and leadership. Tailored to specific company needs, these courses emphasize the latest strategies and techniques for fostering successful work environments.

 

Leading With Purpose Course

This class specifically addresses methods for creating the strongest possible impacts on personal, group, and organizational effectiveness. This class is designed to upskill those currently in supervisory roles as well as equip those who have a desire to grow to a supervisory or management role within a company. This training focuses on the fundamental principles of leadership designed to develop an individual’s awareness and effectiveness. Successful achievement of goals requires executives, managers, and supervisors on all levels to accept the challenge to become leaders who can bring people together to accomplish the extraordinary.

 

7 Habits of Highly Effective People

7 Habits’ teaching sessions follow the content and program of ‘The 7 Habits of Highly Effective People’, originally authored by Stephen Covey. It is one of the most impactful programs for business and individual effectiveness. This program has stood the test of time, supporting personal effectiveness, leadership development and organizational change in many situations across the world. The course highlights how using the principles and purposes of self can help you move towards more effective and meaningful work.

 

The 5 Choices to Extraordinary Productivity

The Five Choices to Extraordinary Productivity course will introduce individuals to the Franklin Covey time management process that is achieved through five fundamental choices. The process measurably increases the productivity of individuals, teams, and organizations. The process steers individuals to make more selective, high-impact choices about where to invest their valuable time, attention, and energy.

 

Emotional Intelligence

The Emotional Intelligence course will introduce individuals to the fundamental tenets of emotional intelligence which is the “ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict”. This course will teach you on how to effectively use your emotional intelligence to build sustainable and stronger relationships and enhance communication in the workplace. The course includes essential aspects of critical thinking to enhance your decision making, problem solving and logical reasoning skills.

 

21st Century Customer Service  

The 21st Century Customer Service course will introduce individuals to essential modern techniques to communicate with diverse clients to enhance optimal delivery of superior personalized customer service through various effective modalities of fluid and actionable communication that include the following: telephone, email, text messaging, chat box, and face to face. The course provides participants with applicable best practices on how to effectively manage and resolve customer dissatisfaction issues to ensure excellent customer service.